FREQUENTLY ASKED QUESTIONS

The principle of the escape game is simple – up to 6 players have 60 minutes to crack a puzzle or to puzzle their way through the escape room. Before starting, you will get a short introduction and a short introduction to the game. This is where the puzzling begins. By combining items and clues, you can reach the goal together and escape! Only if you put all the clues together correctly, you will find the exit.

You have the possibility to cancel your booking online up to 48 hours in advance. Or you can let us know by phone or e-mail within this time frame, if you can't come after all. Only then can we refund the price to you again!

This does not include company events in the high season: from September to March. Here the cancellation period is one week.

You have the possibility to adjust your booking online up to 48 hours in advance. Or you can let us know by phone or e-mail within this time frame, if you can't come after all. Only then can we refund the difference to you again!

Then you were just unlucky or missed something ... ????. But of course we will not leave you alone and you will be happy to get tips from us.

Each room has its own story, and a different level of difficulty.
Some of our rooms are already from the age of 10.
Others, on the other hand, are only suitable from the age of 14 or 18.
Our age recommendation is next to the description of the respective room.
Since there are also scary rooms, we would like to ask you to always read the description and decide for yourself whether the room is already suitable for your child or not.
Each game must be attended by a supervisor of at least 18 years who takes over the responsibility.
As an accompanying person, we recommend that you assess for yourself whether the child is old enough to follow the course of the game and to actively participate.
Alternatively, young people between the ages of 14-17 can also bring a declaration of consent from their legal guardian. Consent form.
There is no age restriction to the top.

We do not recommend taking part in cases of mental illness, heart disease, asthma and other serious illnesses. Please also read our AGB.

The entire experience usually lasts about 80 minutes, including a short introduction before the game and a debriefing. The actual playing time is 60 minutes.

Definitely no - come as you feel comfortable and comfortable and can also move. Full-body suits and masks may be a bit counterproductive – sometimes you already need the perspective.

There must be at least 2 and a maximum of 6 players.

Unfortunately, we have to point out that our location and the games are not barrier-free. We understand how important access is for everyone and we regret any inconvenience this may cause. If you have special needs or would like more information, please do not hesitate to contact us. We are always ready to offer support and advice within the scope of our possibilities.

15 minutes ahead of time is the right time ...
So if you have booked at 5 pm, for example, please be there at a quarter to five! Greeting, locking things away, possibly going to the toilet, having the game explained – that takes a little time. So please be there 15 minutes before!

For our customers who want to experience the adventure at EscapeGame Nuremberg at Königstraße 74 in Nuremberg, we have put together some arrival details here to make your arrival as smooth as possible:

Adresse: EscapeGame Nürnberg, 90402 Nürnberg

Please come sober and with a crystal clear mind. If you are not the master of your senses, you will unfortunately have to stay outside …

Punctuality is very important for the experience in the Escape Room, as we have a tight schedule to offer all our guests an optimal experience. If you find that you cannot arrive on time for your booked appointment, we kindly ask you to inform us as soon as possible. We understand that unforeseen things can happen and will do our best to find a solution that works for everyone involved.

However, please note that a delay may shorten the playing time of your team, as we must guarantee the following groups the punctual start of their game.

Yes, you can also pick up your voucher at our locations and pay in cash. However, you should call beforehand to check if we are on site.

1. Vouchers purchased from us can only be redeemed once.

If a balance is left, it will expire and can no longer be used.

2. In the event of a price increase, the voucher will retain its originally paid value.

The number of participants indicated on the voucher can no longer be credited in full. The additional amount of the new prices can be paid directly on site.

Example:
You have a voucher for 4 people (paid value 108 €).
The new price for 4 players is 120 €.
In this example, you can pay the difference of €12 directly on site.